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Microsoft Teams Operator Connect and Direct Routing

Turn your Microsoft Teams into a powerful and flexible telephone system, replacing costly traditional telephony providers and difficult to manage in-house phone systems. As companies continue to adopt both the Teams phone system and Direct Routing capabilities at a rapid scale, options for the enterprise have expanded drastically. Now, companies can maintain flexible UCaaS with Microsoft through: 

•    Operator Connect: Announced at the Ignite conference, Operator Connect is a solution within the Teams Operator Console which allows customers to directly configure their services from several providers, including Intrado, BT, Orange Business Services, NuWave, Verizon, T-Mobile, Rogers and many others

•    Direct Routing: Now available from a wide variety of UCaaS companies, direct routing solutions allow Microsoft Teams users to make calls, access UCaaS features, and unlock new functionality within the Teams client

With TeamsTel’s Hosted SBC Service, we can provide dial tone into Microsoft Teams in as little as an hour, with no new capital expenditure, and the assurance of 24/7 support. Experiencing the power of Microsoft Teams for Voice has never been easier or more affordable.

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What is Teams Voice?

Teams Voice Phone System allows you to replace your existing PBX system with a set of integrated business phone features, tightly integrated with Microsoft 365 and delivered from the Microsoft cloud.

Companies can easily migrate to Teams Phone System by simply adding the appropriate Microsoft 365 licenses, many of which are already included in Microsoft 365 Enterprise plans. For a complete review of the Teams Phone System features and licensing requirements for each type of Microsoft 365 plan, please click here.

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Why Teams Voice?

Voice for Teams provides multiple benefits for companies looking to make the switch:

  • Streamlined, Enterprise Call Routing

  • Enhanced Workgroup and Contact Center applications

  • Fully integrated with Microsoft 365 and Teams

  • Complete solution, replaces on premise PBX systems

  • Single vendor for Solutions, Support and Service

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How does it Work?

The TeamsTel suite of professional services allows us to quickly and affordably walk you through the process of converting to Teams Voice with Direct Routing, all while handling the planning, deployment, migration and subsequent management of your phone system.   Learn more about the services we provide below.

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Hosted SBC (Session Border Controller) for Microsoft Teams

We make the process of direct routing easy for our clients by taking the complexity of the on premise SBC and managing it for you.

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Direct Routing

Cost Effective SIP Trunks (Teams Direct Routing) with built in intelligent, advanced call routing

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Enterprise Routing & Queuing

Intelligent routing engine providing data directed call routing based on user definable parameters

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Teams Deployment Services

End-to-end deployment, customization, training, and support service for Teams Phone System

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Office 365 Managed Services

Companies can save money by migrating services to the cloud, but the work involved in migrating and managing a cloud application can take your IT staff away from activities that grow the business.

Get enterprise-class support and the best value for Office 365 with TeamsTel Office 365 Managed Services. TeamsTel’s dedicated team of experts will help you manage office 365 with – increased efficiency, scalability as per your current and future needs, in a cost-effective manner with a controlled subscription-based budget. We can help you transform your business by providing top-notch Office 365 support and help manage Office 365 to get optimum results.


A Trusted Microsoft Partner

As a long time Microsoft Partner, our goal is to deliver world-class business communications solutions for Microsoft Teams.  We thrive on empowering our customers and partners with an integrated, powerful and cost-effective communications solutions. TeamsTel can extend the capabilities and enhance the value of Teams Phone System.


Get in Touch

Get your free assessment to see how much you could be saving with our Microsoft Teams Direct Routing Service.


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